The Arundel Surgery

The Arundel Surgery 2023-08-19 Person 2 5 0

Chronology: 22/6 saw Doctor and agreed appointment needed with Matthew, the Physio to assess and arrange tests to deal with severe chronic back pain. Earliest appointment available 9/8 09.00 offered and booked, i.e. 7 weeks from visit. 9/8 08.45 having driven to surgery, told that appointment was cancelled as physio not coming in. No further booking possible. 10/8 called surgery and was offered earliest possible date of 20/9, i.e. 13 weeks, 4 months, from original visit. I think this is a very long time to wait considering that you cancelled the original appointment, not I. Then 16/8 15.00 I received an unexpected call from Arundel surgery while in a business meeting to say that the physio now available. As I was in a meeting and couldn't continue the call I apologised and said that I needed to leave the room to call back immediately. This I did but by the time I got through your call-filtering phone routine and waited for the receptionist to pick up, explained to her that I had just been called and why, the physio had apparently left!

Called me on 9/8 to save me driving needlessly to Arundel Surgery when the Physio wasn't coming in. Given me at least a few minutes notice of the suddenly available slot on 16/8. or promptly picked up my immediate return call, knowing that it was coming in.

The Arundel Surgery 2023-08-19 Person 5 5 0

I had an appointment to meet my new GP, Dr. Bradbury. I’d been a patient of Dr. Jenkins for over 20 years. I have a couple of current health issues and was anxious as to how my new GP would respond. I needn’t have been anxious. Dr. B listened, was compassionate, authoritative, showed understanding and between us we agreed a way forward that left me feeling less stressed and more confident about how to cope. It was a huge relief and I felt hugely reassured.

Nothing on this occasion. I felt listed to, responded to with dignity and compassion and a bit of humour. I always felt extremely confident in Dr Jenkins and was sorry to hear of his retirement. I have every reason to think I will have the same confidence in Dr Bradbury.

The Arundel Surgery 2023-08-19 Person 5 5 0

Although I did not need an appointment, i was informed and updated very quickly via the app system. I could see results and had very fast response from reception over any questions I had. Been contacted, been tested, results back, records updated, all within a week. Fantastic thank you

All good. Nothing I can think of.

The Arundel Surgery 2023-08-19 Person 5 5 0

I have lived in Arundel for almost eleven years now, I have always found Arundel Surgery and doctors and staff the best! As I get older you need more help so this is good news thank you!

No everything good, Just seems a long time since I had my latest scan to see the next specialist but I’m sure I’m not alone! Also Matt is one of the best! And Dr Roux Thank you all Sue Holmes

The Arundel Surgery 2023-08-19 Person 4 5 0

Would be nice to be able to see a doctor face to face as since covid that seems to be impossible. However I am grateful for the consultation over the phone for an issue that couldn’t wait.

As above - most appointments are not face to face I find which would be nice every now and then long term conditions